Terms of Service

6. If the cooperative has the ability to store items/orders not picked up, the cooperative will make one attempt to contact you about picking up your items that will include the phone number and the name of the person who has your order or missing items. The items will probably not be at the regular pick-up site, but at someone's home. It is the member's responsibility to contact the volunteer who has the items to arrange for a pick-up. The cooperative will not make multiple attempts to contact you. You should contact us sooner rather than later about picking up. If an item spoils or loses quality because you did not pick it up promptly, you will still be expected to pay for it.

7. Treat the cooperative volunteers well. Massachusetts Local Food does not have employees. We have volunteers who invest their time and effort as sweat equity in growing the future of this cooperative. There can never be a question of an "employee-customer" relationship in your interactions with the volunteer workers of Massachusetts Local Food. Do not complain to delivery day volunteers or berate or blame them for something that may have gone wrong with your order. Volunteers have no control over what the producers do. If you have an issue with the producer, bring it to the attention of the producer. If you have an issue with the cooperative, bring it to the attention of Kelley O'Connor at KelleyOConnor@gmail.com. Mistreatment of volunteers is a serious breach of the cooperative ethics that could lead to the revocation of membership.

8. Please keep your contact information current on our cooperative records. We encourage you to list cell phone numbers on your membership, so we can contact you directly on delivery day if there is a problem. If you change your email address, notify us. Email changes or updates to MassLocalFood@gmail.com.

9. For members approved as producers, these Terms of Service include the cooperative's Producer Procedures and Standards.