Terms of Service
Our system works because we, the member-owners of Massachusetts Local Food Cooperative, take pride in and responsibility for making it work. Because we are an all-volunteer organization, we must each accept personal responsibility for the following Terms of Agreement.
Terms of Service:
1. Each order is a legally enforceable contract to pick up and pay for the groceries ordered. You are obligated to pay for the items you order that we deliver to your pick-up site or home delivery, even if you do not pick them up, or are not present to receive your home delivery, unless they are delivered to you damaged, spoiled or broken. Everything in your online shopping basket when the monthly order closes is an order for those products. The co-op’s software does not have a “check-out” page. When you place something in your shopping cart, it stays there until you remove it. You can remove or add items up to the close of the monthly order which you see by looking at this page.
2. When you order, pick up your groceries during the time specified for your pickup site. This is part of our contract. We are not a giant supermarket with acres of cold storage. Most of our pick up sites do not have the ability to hold orders past their operating hours, especially if refrigerated or frozen items are involved. It is your responsibility to know where to pick up your food and the hours the pick-up site is open. This information is on your invoice.
3. All orders must be paid before they leave the pickup site or are left at a home delivery. Members are expected to pay with cash or check before taking their groceries home. Prompt payment is a condition of membership.
4. We understand that emergencies happen on delivery day. If this happens to you, please call the Distribution Day coordinator Mae Zagami at 978-764-0576 or your local pick-up site coordinator as soon as possible. The earlier we know about a situation, the better we will be able to deal with it. You can also contact the cooperative before the monthly order closes about making alternative delivery arrangements. Depending on the circumstances, we may be able to arrange something other than the specified hours for pickup, but this must be arranged before you turn in your order.
5. When you pick up your order, make sure you get all the items you order. Take the time to check your invoice thoroughly to make sure you get everything. If an item isn’t there, report it at the cashier table when you check out and make sure it is written on the missing item log so your account can be properly credited. You can deduct the amount of the missing item(s) from your invoice, and pay the new amount. All claims for missing/damaged items must be made at the pick-up site. Errors in the accounting on invoices (including credits or debits that you believe are errors) must be reported within 5 days of delivery day. Report those errors to MassLocalFood@gmail.com.
6. If the cooperative has the ability to store items/orders not picked up, the cooperative will make one attempt to contact you about picking up your items that will include the phone number and the name of the person who has your order or missing items. The items will probably not be at the regular pick-up site, but at someone’s home. It is the member’s responsibility to contact the volunteer who has the items to arrange for a pick-up. The cooperative will not make multiple attempts to contact you. You should contact us sooner rather than later about picking up. If an item spoils or loses quality because you did not pick it up promptly, you will still be expected to pay for it.
7. Treat the cooperative volunteers well. Massachusetts Local Food does not have employees. We have volunteers who invest their time and effort to help grow the future of this cooperative. There never can be a question of an “employee-customer” relationship in your interactions with the volunteers of Massachusetts Local Food. Do not complain to delivery day volunteers or berate or blame them for something that may have gone wrong with your order. Volunteers have no control over what the producers do. If you have an issue with the producer, bring it to the attention of the producer. If you have an issue with the cooperative, bring it to the attention of the president at firstname.lastname@example.org. Mistreatment of volunteers is a serious breach of the cooperative ethics that could lead to the revocation of membership.
8. Please keep your contact information current on our cooperative records. We encourage you to list cell phone numbers on your membership, so we can contact you directly on delivery day if there is a problem. If you change your email address, notify us. Email changes or updates to MassLocalFood@gmail.com.
9. For members approved as producers, these Terms of Service include the cooperative’s Producer Procedures and Standards.